Refund & Cancellation Policy

1. Eligibility within a refund window

The stated window starts when the initial service is activated. It applies only to the first purchase of that service by a customer and only when a complete refund request is submitted before the window ends. A qualifying refund covers the recurring base-service charge actually paid, subject to the exclusions below and mandatory rights under applicable law.

Upgrades, renewals, repeat purchases, reactivations, and billing-period changes do not create a new refund window.

2. Non-refundable and third-party items

The following are non-refundable after they have been ordered, delivered, registered, transferred, allocated, or consumed:

• domain registrations, renewals, transfers, redemption fees, and registry charges;
• software, control-panel, IP-address, certificate, and other third-party licences or add-ons;
• setup, administration, migration, recovery, custom-development, and professional-service fees;
• usage-based charges, excess bandwidth, overages, and other consumed resources;
• taxes or provider charges that cannot lawfully or practically be recovered; and
• services described at checkout or in a written custom quote as non-refundable.

If a refundable service was bundled with a non-refundable item, the non-refundable amount is excluded from the refund. Any permitted deduction will be identified in the refund response.

3. Abuse, fraud, and policy violations

A refund is not available for a service suspended or terminated because of fraud, chargeback abuse, unlawful activity, resource abuse, spam, malware, infringement, an identity-verification failure, or another material violation of our terms. This exclusion does not limit a remedy that applicable law requires us to provide.

4. How to request a refund

1. Sign in to the client area and open a billing ticket for the affected service.
2. Include the service or invoice number, the reason for cancellation, and an explicit request for a refund.
3. Remove or back up any data you need before requesting immediate cancellation.

We may request reasonable information to verify the account and confirm eligibility. The timestamp of the complete ticket determines whether the request is within the applicable window. A cancellation request without an explicit refund request is not automatically a refund request.

5. Review and payment timing

We aim to review a complete request within seven business days. Approved refunds are normally returned to the original payment method. The bank, card network, payment gateway, or wallet controls how long an approved refund takes to appear. If the original method cannot receive a refund, we will explain the lawful alternative available.

6. Cancellation, renewal, and data deletion

You may request immediate cancellation or cancellation at the end of the paid term. Stopping a future renewal does not refund the current term or reverse a completed renewal payment. Submit cancellation before the next due date and verify its status in the client area.

Immediate cancellation can permanently delete websites, mailboxes, databases, virtual disks, backups, IP allocations, and other service data. Maintain an independent copy before cancellation. We do not guarantee recovery after a service is terminated.

7. Failed or duplicate payments

A payment marked failed or pending is not treated as received until the gateway confirms it. If the same invoice is charged more than once, open a billing ticket with the invoice and transaction references. We will reconcile confirmed duplicate payments and refund or credit the duplicate as appropriate.

8. Provider cancellation and mandatory rights

If we cannot provide an ordered service and cancel it before delivery, we will return the amount paid for the undelivered item. Nothing in this policy excludes refund or cancellation rights that cannot be waived under applicable law.

9. Questions

Open a billing ticket or email contact@atozserver.com before ordering if you need confirmation that a service is eligible.