Terms of Use

AtoZserver provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of AtoZserver are subject to the following terms of service:

Paypal Payment Policy

As per our Refund policy we offer 7 Days money back only if purchased for 1 year or more. If the payment made with Paypal and If any Dispute Open for Payments which is not eligible for Refund We are not responsible for it. Its your Responsibility to Read all our policy pages before purchasing the service's

Acceptable Usage Policy

Zero Tolerance Spam Policy

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists", purchased lists, and selling of lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice. No refunds will be given.

Payment Information

You agree to supply appropriate payment for the services received from AtoZserver, in advance of the time period during which such services are provided. You agree that until and unless you notify AtoZserver of your desire to cancel any or all services received, those services will be billed on a recurring basis. AtoZserver reserves the right to change the monthly payment amount and any other charges at anytime.

Backups and Data Loss

Your use of this service is at your sole risk. Our backup service is provided to you as a courtesy. AtoZserver is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on AtoZserver servers.

Cancellations and Refunds

AtoZserver reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice. Customers may cancel at any time via a cancellation form. AtoZserver gives you an unconditional 7 day money back guarantee on managed shared hosting, and reseller solutions for any customer who paid the first invoice with a credit card or with Paypal. Refund requests after 7 days will not be entertained.

Resource Usage

Users may not: a) Use 25% or more of system resources for longer than 90 seconds. There are numerous activities that could cause such problems, including: CGI scripts, FTP, PHP, HTTP, etc. b) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD. c) Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers. d) Run any software that interfaces with an IRC (Internet Relay Chat) network. e) Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers. f) Participate in any file-sharing/peer-to-peer activities g) Run any gaming servers such as counter-strike, half-life, battlefield1942, etc h) Run cron entries with intervals of less than 15 minutes. i) When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include("http://yourdomain.com/include.php") use include("include.php").

Bandwidth Usage

You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.

Uptime Guarantee

If your shared / reseller server has a physical downtime that is not within the 99.9% uptime you may receive one month of credit on your account. Approval of the credit is at the discretion of AtoZserver dependent upon justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor's network capacity/transit availability. The uptime guarantee does not apply to VPS or Dedicated servers.

Reseller: Client Responsibility

Resellers are responsible for supporting their clients. AtoZserver does not provide support to our Reseller's Clients. If a reseller's client contacts us, we reserve the right to place the client account on hold until the reseller can assume their responsibility for their client. All support requests must be made by the reseller on their client's behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients. AtoZserver will hold any reseller responsible for any of their client's actions that violate the law or the terms of service.

Shared (non-reseller accounts)

Shared accounts may not resell web hosting to other people, if you wish to resell hosting you must use a reseller account.

Price Change

The amount you pay for hosting will never increase from the date of purchase. We reserve the right to change prices listed on AtoZserver, and the right to increase the amount of resources given to plans at any time.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold AtoZserver harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against AtoZserver, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless AtoZserver against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with AtoZserver; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from AtoZserver's server.

Arbitration

By using any AtoZserver services, you agree to submit to binding arbitration. If any disputes or claims arise against AtoZserver or its subsidiaries, such disputes will be handled by an arbitrator of AtoZserver's choice. An arbitrator from the American Arbitration Association or the National Arbitration Forum will be selected in the state of Tamil Nadu. Arbitrators shall be attorneys or retired judges and shall be selected pursuant to applicable rules. All decisions rendered by the arbitrator shall be binding and final. The arbitrator's award is final and binding on all parties. The Federal Arbitration Act, and not any state arbitration law, governs all arbitration under this Arbitration Clause. You are also responsible for any and all costs related to such arbitration.

Disclaimer

AtoZserver shall not be responsible for any damages your business may suffer. AtoZserver makes no warranties of any kind, expressed or implied for services we provide. AtoZserver disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by AtoZserver and its employees.