Trams Of Use
Important Legal Agreements
AtoZserver provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of AtoZserver are subject to the following terms of service:
Paypal Payment Policy
As per our Refund policy we offer 7 Days money back only if purchased for 1 year or more.If the payment made with Paypal and If any Dispute Open for Payments which is not eligible for Refund We are not responsible for it.Its your Responsibility to Read all our policy pages before purchasing the service’s
Acceptable Usage Policy
A. Examples of unacceptable material include: IRC Bots, Proxy Scripts, Anonymizers, Pirated Software,
Warez, image hosting only sites that do not host an actual domain/normal website content, Escrow,
High-Yield Interest Programs(HYIP), Bank Debentures ,Livechat/Chat Scripts,Download sites(Pirated
softwares), Bank Debenture Trading Programs, and Prime Banks Programs, lottery sites, muds, rpg’s, hate
sites, hacker focused sites/archives/programs, sites promoting illegal activities,Flash Games or Online
Gaming Sites,Movie’s,MP3 Songs,File hosting. No refunds will be given.
B. We reserve the right to refuse service to anyone. Any material that in our judgment that is obscene
or threatening is prohibited and will be removed from our servers with or without notice. Failure to
respond to email from our abuse department within 48 hours may result in the suspension or termination
of your services. If in doubt regarding the acceptability of your site or service, please contact us and
we will be happy to assist you. No refunds will be given.
C. Potential harm to minors is strictly forbidden, including but not limited to child pornography or
content perceived to be child pornography (Lolita). Any site found to host child pornography or linking
to child pornography will be terminated immediately without notice. We will also report this to the
appropriate authorities. No refunds will be given.
D. Resellers: we will suspend the site in question and will notify you so you may terminate the account.
We will further monitor your activity; more than one infraction of this type may result in the immediate
termination of your account. No refunds will be given.
E. Direct customers: Your services will be terminated with or without notice. Violations will be
reported to the appropriate law enforcement agency. No refunds will be given.
F. It is your responsibility to ensure that scripts/programs installed under your account are secure and
permissions of directories are set properly, regardless of installation method. When at all possible,
set permissions on most directories to 755 or as restrictive as possible.
2. Zero Tolerance Spam Policy A. We take a zero tolerance stance against sending of unsolicited e-mail,
bulk emailing, and spam. “Safe lists” and “double opt-in” will be treated as spam. Any user who sends
out spam will have their account terminated with or without notice. No refunds will be given.
B. Mailing Policy and Limits: Sending Bulk mails are not allowed on our server,Per cPanel account can
send 100 Mails.If any accounts seems to be spamming it will be suspended with or without any notice(Only
for shared,reseller,master reseller packages)
C. Any mailing list larger than 5,000 will require a semi dedicated or dedicated hosting solution from
us. Note: dividing one large list into smaller lists to get below this limit is not allowed. No limit to
the number of outbound emails.
D. Mailing Lists Rules: Anytime you are sending a message no matter how large your e-mail list is you
must throttle it. We recommend you throttle it to at the very least sending 1 email every 6 seconds. If
the mailing list software you are using does not allow you to throttle you must switch to something
else. We recommend phplist which can be found in your control panel under Fantastico DeLuxe. If you do
not throttle and you try sending let’s say 60 emails the server will try sending all 60 in 1 second
which is not possible. This will cause the server load to go very high and for the entire server to be
sluggish until this process is completed. It is our job to keep the server up and running without being
sluggish. Anyone who causes the servers load to go high will be suspended and the process will be
terminated. If you choose not to throttle you will most likely be suspended for crashing the server. No
refunds will be given.
E. You are not allowed to mail to a mailing list you were given or purchased. This is spamming because
they never agreed to you personally sending them mail. We do not care how you justify it, this is spam
and will result in termination of the offending account. No refunds will be given.
F. Any unsolicited e-mail being sent will result in termination of the offending account. We take a zero
tolerance stance against sending of unsolicited e-mail. No refunds will be given.
4. Backups and Data Loss Your use of the services rendered is at your sole risk.AtozServer is not
responsible for files and/or data residing on your account. You agree to take full responsibility for
files and data transferred and to maintain all appropriate backups of files and data stored on
AtozServer servers. Your server may or may not have automatic backups installed. Servers that have
automatic backups are generally done on Sunday. Backups can be made through cPanel.
5. Cancellations and Refunds AtozServer has the rights to cancel any account at any time with or without
notice. Any abuse of our Terms of Service / Acceptable Use Policy /Privacy Policy and/or staff in any
medium or format will result in the suspension or termination of your services. Customers may cancel at
any time via a cancellation request in writing to the account services support department. Domain name
purchases/renewals are non-refundable. All purchases from AtozServer are final. No refunds will be
given.
6. Resource Usage (Not allowed) A. Customer (you) may not use 25% or more of system resources for longer
then 90 seconds. There are numerous activities that could cause such problems; these include: CGI
scripts, FTP, PHP, HTTP, etc. B. Any account is not allowed to use average system resources (CPU, RAM,
MySQL) more than 2% in 24 hours cycle. C. Run any type of interactive real-time chat applications that
require server resources. Remotely-hosted services are fully allowed. D. Run stand-alone, unattended
server-side processes at any point in time on the server. This includes any and all daemons, such as
IRCD. E. Run any software that interfaces with an IRC (Internet Relay Chat) network. F. Run any bit
torrent application, tracker, or client. G. Participate in any file-sharing/peer-to-peer activities. H.
Run any gaming servers such as counter-strike, half-life, battlefield1492, etc… (dedicated servers do
not apply) I. Run cron entries with intervals of less than 15 minutes. J. When using PHP include
functions for including a local file, include the local file rather than the URL. Instead of include
(“http://yourdomain.com/include.php”) use include(“include.php”) K. Media hosting (i.e. audio , video
etc), Backup hosting, Adult content hosting , Online Forum etc are strictly prohibited.
7. Bandwidth Usage You (Customer) are allocated a monthly bandwidth usage. This allowance varies
depending on the web hosting service you purchase. Should your account pass the allocated amount we
reserve the right to suspend the account until the start of the next billing cycle/allocation, suspend
the account until more bandwidth is purchased at an additional fee, suspend the account until you
(customer) upgrades to a higher level of service, terminate the account and/or charge you an additional
fee for the overages. Unused bandwidth in any one month of service cannot be carried over to the next
month.
8. Uptime The uptime of a server is defined as the reported uptime from the operating system of the
server which may differ from the uptime reported by individual services.AtozServer cannot 100% gaurantee
the uptime status of any server for many factors which may include but not limited to updates to
software, malicious or intentional activities, hardware failure, acts of God defined as conditions
beyond our (AtozServer and/or our vendors that provide equipement or services to us) control that
interupts services at a facility.
9. Reseller Client Responsibility Reseller clients of AtozServer are responsible for supporting their
clients.AtozServer does not provide support to our Resellers Clients. If a Resellers client contacts us,
we reserve the right to place the client account on hold until the Reseller can assume their
responsibility for their client. We reserve the right to charge said Reseller for services rendered to
the Resellers client. All support requests must be made by the Reseller on their clients behalf for
security purposes. Resellers are also responsible for all content stored or transmitted under their
reseller account and the actions of their clients.AtozServer will hold any reseller responsible for any
of their clients actions that violate the law or AtozServer Terms of Service / Acceptable Use Policy /
Privacy Policy.
10. Shared (non-reseller accounts) Shared hosting accounts may not resell web hosting to other people,
if you wish to resell hosting you must use a reseller account.
12. Price Change The amount you pay for hosting will never increase from the date of purchase for the
term of contract (if said contract exists and is validated by AtozServer). AtozServer reserves the right
to change prices for services at any time. Furthermore, we reserve the right to change prices listed on
AtozServer.in, and the right to change the amount of resources given to any plan at any time.
Disclaimer AtozServer shall not be responsible for any damages your business may suffer.AtozServer makes
no warranties of any kind, expressed or implied for services we provide.AtozServer disclaims any
warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting
from delays, no deliveries, wrong delivery, and any and all service interruptions caused by AtozServer
and its employees.
14. Disclosure to law enforcement AtozServer may disclose any subscriber information to law enforcement
agencies without further consent or notification to the subscriber upon lawful request from such
agencies. We will cooperate fully with law enforcement agencies.
15. Changes to the Terms of Service / Acceptable Use Policy (TOS / AUP) / Privacy Policy
16.Fair Usage Policy : Unlimited disk space and bandwidth means there is no set limits on our packages.
AtozServer want you to have the resources you need to build your site without any limits. But, however
we do need to make sure we continue to provide a full active service to all our customers. As such we do
require all customers to be fully compliant with our Fair Usage Policy and Terms and Conditions.
Customers on unlimited hosting packages this includes but not limited to shared hosting packages. As a
customer of AtozServer you agree to be subject to the following fair usage policy: The account will be
primarily used for the purposes of web hosting. Unacceptable use include, but are not limited to, large
file storage and making downloads of large files such as but not limited to media files, zipped folders
and programme files. File downloads are permitted, but only in the context of a functioning website. The
hosting account may not cause problems with performance of other hosting accounts hosted on the same
server by making excessive demands on the resources of the server. This includes, but is not limited to,
the CPU usage required to perform data processing on the account for the purposes of taking backups and
other administrative tasks as well as the CPU usage required to actually serve the site on the hosting
account. As a customer you agree that AtozServer will be determining whether an infringement of this
‘fair use’ policy has occurred. Wherever possible, AtozServer will propose alternative hosting
arrangements should an infringement of this policy occur. These may include, but are not limited to,
moving to a hosting plan with quoted disk space and bandwidth limits. If we identify an account that is
not in compliance with our Fair Usage Policy or that has the potential to negatively impact the
performance of our server, we will be required to temporary suspend the account. If this happens we will
work with the customer in order to resolve the issue as quickly as possible. AtozServer reserves the
right to revise its policies at any time without notice. Before placing order please read our terms /
privacy policy / refund policy.
17.If any account doing abuse again and again.The corresponding account will be suspended and he/she
should pay SECURITY Fee of 20$(Non-Refundable)
18. There is no Refunds for any clients if they are Trying to do abuse from our network even the Service
is used or not..Domain registration/Hosting with Bank Names are Not allowed we will cancel the
order(Even it was not used)
19.Late fee of 1.20$ Will be added by our billing system if any invoice was not paid within the Due
20.Any service suspended regarding Abuse like phising,Spamming,Scampages,Malware,Etc will be Cancelled
in next 24 – 48 hours with/without Notification If Security Fee is not paid or client failed to respond.
21.If any Service is not paid even after the Due date our WHMCS System will delete the Account
automatically With/Without Notification We are not Responsible for any Data’s if the Due is not paid
22.We are not providing any Refunds for Renewal Invoice’s / Payments
23.If any client using abusive language(unwanted words or bad words) on any Support Methods like
(Livechat,Email,Ticket,Whatsapp) We will terminate the client service’s immediately Without any
excuses.We are not responsible for the Data’s inside your account..
24.Hosting Courier Site’s are not allowed under our server.If hosted and notified by our Team We will
suspend it.For unsuspension client he/she should send us the Company Registration proof,Identity Proof
Provided by the Government After verification we will unsuspend the account. Failure of providing proof
within the timeframe will held in service cancellation and no refunds
25.According to our Mailing policy you are not allowed to send any spam/bulk emails in any of our
services like Shared,Reseller,Master reseller and VPS Plans.We don’t offer any refunds on Spam/Bulk
emails.Port 25 has been blocked in all our VPS Servers Since All major providers are running ip6 to ipv4
tunnels for mail delivery outbound as well as running dual stack for inbound email (emails can be sent
to thier IPv4 address and they will handle the delivery to the client on IPv6
26.There is no refunds for Promo Hosting Plans even it was buyed for 1 Year or 2 Year
27.Providing Free hosting is not allowed for any Reseller’s/Master Reseller’s.If provided the account
will be Suspended and no refunds will be given.To reactivate your account The client should pay
Reactivation fee for Resource Usage Of 15.00$(Non Refundable Payment) We will be terminating all the
account under the WHM
28.You are not allowed to create hosting with free domains like .tk .ga .ml .cf and other free
domains.The numbers of abuse cases are increased with the use of free domains.If you want to host free
domain you need to get approval from our abuse/security team
29.All the accounts are suspended on the 5th Day from the Due date and it will be terminated in 8th day
from the Due date.We are not responsible for any data loss if account has been terminated because of
payment,we can help you to restore the backups only if available in backup server and it will be
charged.
30.We have Rights to Change our Policies/Rules anytime with/without any Notification.You(Client) Can
check our Policy pages for any updates
VPS/Dedicated Server Policy
You are responsible for how the VPS has been used and the files inside the server.If we receive any Abuse’s as listed in TOS Page line (A) We have rights to Suspend/terminate the service.VPS Servers does not have any Backup’s so you are responsible for Data’s inside it.We don’t have any Backup for your Data’s in case of any Damage to your VPS.It’s your responsbility for the Data’s uploaded into the VPS Server.You can have an local Backup for safety Purpose.If we receive Multiple Abuse’s We will Terminate the VPS to protect our Network IP’s.No Refunds will be given As an Abuse Fee of 100$ will be charged.